Student Success Office Assistant

The Student Success Office Assistant provides comprehensive administrative and operational support to the Student Success & Accessibility and Academic Advising teams and serves as a key front-line resource for students accessing services across these areas. This position provides cross-functional support to assist students with problem resolution that supports student retention, enrollment, financial aid, records and registration, and general college information.

Responsibilities:

• Provide superior front-line customer service and general administrative support for the Student Success & Acessibility, Academic Advising, and TRIO departments.
• Process and maintain all medical and disability-related diagnostic documentation for students seeking accommodation services in accordance with federal ADA requirements.
• Coordinate student appointment scheduling for the Student Services and Accessibility, Academic Advising, and third-party mental health conseling services for students.
• Respond to student and guest inquries by gathering information, clarifying situations, referring them to the appropriate student success team member or department, and providing follow up as necessary.
• Conduct outreach and follow up with students to provide information, answer questions, and connect them with appropriate campus resources and services.
• Maintain case management records for each interaction, and follow-up as required.
• Ability to understand, interpret, and explain policies, procedures, regulations, and rules to staff and the public.
• Provide backup support to Student Services teams, as needed.
• Provide students with information and assistance regarding general advising inquiries, academic progress resources, educational planning processes, transfer information, and academic success services.
• Assist students with course registration by providing guidance on registration procedures and directing them to appropriate resources as needed.
• Triage general inquiries and connect visitors to the appropriate resources.
• Support the processes of CVTC’s Connect & Refer program.
• Assist with the coordination of department test proctoring services, including scheduling, administering tests, using and providing training on assistive technology, monitoring test takers, and following procedures to ensure federal disability-related compliance. This will include coordination with other faculty, staff, and students.
• Participate in all ongoing training sessions in order to maintain a high level of efficiency in Student Services.
• Collaborate with textbook publishing companies to acquire screen readable textbook files for students with disabilities.
• Assist with assistive technology checkout procedures.
• Assist with maintaining inventory of department equipment.
• Assist with the coordination and training of student employees.

Required Knowledge, Skills and Abilities:

• Working knowledge of disability-related laws, including the ADA and Section 504.
• Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
• Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
• Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
• Ability to recognize personal biases, adapt to different cultural situations, and demonstrate a commitment to respectful interactions with persons of various ethnic, cultural, socio-economic, or educational backgrounds.
• Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Office 365 Suite.

• Associate’s degree in Executive Assistant or related field with a minimum of two years of experience working in a customer service or professional office setting required.
• Experience working with individuals from opportunity populations which may include, but are not limited to, individuals with disabilities, multicultural populations, low-income populations, single parents, or individuals with non-academic barriers required.
• Experience in higher education preferred.
• Bilingual in Spanish or Hmong preferred.

In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.

CVTC reserves the right to limit applicant consideration from specific geographic regions when differences in state-level policies, laws, or regulatory frameworks present conflicts with institutional standards and/or fiduciary responsibilities. This practice supports compliance, operational integrity, and alignment with the College’s strategic objectives.

The College is seeking to attract diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.

2026 annual benefits include:

• 3 – 4 weeks of paid vacation time based on years of service
• 11 paid holidays
• Paid winter break - varies each year based on academic calendar and, at a minimum, includes days between Christmas and New Year’s holidays (some exceptions may apply for essential workers)
• Paid summer break - the week of July 4th.
• 4 paid personal days
• 3 weeks (15 days) paid sick time annually for absences due to illness, injury, or doctor and dentist appointments of the employee, dependent children, spouse, or parents of the employee or spouse; cumulative to 135 days (1,080 hours)
• Paid bereavement time
• Paid volunteer time
• Tuition reimbursement up to $2,500 annually (eligibility requirements apply)
• Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA); CVTC contributes $3,400 annually for a family plan or $1,700 annually for a single plan to your HSA
• Wellness incentive of up to $600 for employees enrolled in CVTC’s health insurance
• $2,500 cash-payment in lieu of CVTC health insurance coverage for employees who have credible coverage through another source
• Dental insurance for employee, spouse, and dependents
• Vision insurance for employee, spouse, and dependents
• Life and long-term disability insurance premiums paid by CVTC
• Wisconsin Retirement System (WRS), CVTC matches 7.2%, vested at 5 years of credible service
• 403(b) tax deferred annuity program
• 457(b) deferred compensation plan
• Section 125 flexible spending accounts
• Employee Assistance Program (EAP)
• Professional development
• Certified Gold Level Family Friendly Workplace (FFW)
• Access to expansive collection of college and public library resources for personal and professional use
• Free or low-cost services offered by CVTC program students, such as computer repair, automotive repair, Shear Inspiration Salon and Spa, aesthetician services and 620 West restaurant and culinary pop ups 

Benefits begin on the first date of employment (i.e., there is no waiting period).

CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Tam Burgau, Vice President of Talent & Culture, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711