Community Engagement Systems Administrator

The Community Engagement Systems Administrator manages the day-to-day operations and optimization of CRM and related systems within the strategic communications and engagement functions of the College. This role focuses on configuring and maintaining systems, developing efficient and automated processes, ensuring data integrity, and providing analytical support. The Community Engagement Systems Administrator collaborates with various business unties across the institution and IT teams to align system configurations with business goals and regulatory requirements. Additionally, they create training materials and maintain system documentation while contributing to continuous improvement efforts to ensure systems support the institution's strategic objectives.

Responsibilities:

• Configure and administer CRM systems to meet organizational needs.
• Collaborate with IT and business units to develop technical solutions, prioritize requests, and ensure seamless integration.
• Act as liaison between technical teams and non-technical stakeholders, translating business requirements into system configurations.
• Lead implementation, testing, and documentation of new features, and system upgrades.
• Manage relationships with consultants and vendors to support technology upgrades.
• Ensure compliance with institutional, state, and federal regulations related to data management and communication.
• Provides support and back up coverage to leaders of supported areas in operational matters related to systems and processes.
• Monitor and maintain data integrity with specific attention to CAN-SPAM and FERPA regulations.
• Build and maintain queries, dashboards, and reports to support engagement campaigns, business development, and strategic decision-making.
• Manage configuration of constituent and account record objects, ensuring accurate tracking of communications, interactions, and engagement history across all touchpoints.
• Develop and maintain standard operating procedures, training materials, and end-user documentation.
• Provide direct support for troubleshooting, bug resolution, and user adoption across CRM functionalities.
• Provide training and onboarding support for new staff for supported systems.
• Actively participate in CRM user groups and CRM governance team to ensure transparency and continuity of systems.
• Manage system improvement and optimization projects across multiple business units.
• Support strategic initiatives by analyzing data and providing actionable insights.

Required Knowledge, Skills and Abilities:

• Ability to work effectively in a team environment as well as the ability to work independently toward organizational goals.
• Ability to use judgment, discretion, and decision-making skills in dealing with confidential and sensitive issues. Ability to resolve conflicts.
• Ability to interpret and communicate College policies and procedures.
• Ability to work a flexible schedule and travel to various campuses.
• Ability to utilize technology and report-writing tools to enhance productivity and communication.
• Ability to manage projects focused on timelines, project deliverables, etc.
• Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
• Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
• Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
• Ability to recognize personal biases, adapt to different cultural situations, and demonstrate a commitment to respectful interactions with persons of various ethnic, cultural, socio-economic, or educational backgrounds.
• Advanced knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Office 365 Suite.

• Associate degree in IT, Business, or related field with a minimum of five years of relevant work experience; OR a bachelor’s degree in IT, Business, or related field with a minimum of two years of relevant work experience.
• Minimum two years relevant work experience with ERP or CRM systems required. Salesforce preferred but not required.

In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.

CVTC reserves the right to limit applicant consideration from specific geographic regions when differences in state-level policies, laws, or regulatory frameworks present conflicts with institutional standards and/or fiduciary responsibilities. This practice supports compliance, operational integrity, and alignment with the College’s strategic objectives.

The College is seeking to attract diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.

2025 annual benefits include:

• 3 – 4 weeks of paid vacation time based on years of service
  
• 11 paid holidays
• Paid winter break - varies each year based on academic calendar and, at a minimum, includes days between Christmas and New Year’s holidays (some exceptions may apply for essential workers)
• Paid summer break - the week of July 4th
• 4 paid personal days
• 3 weeks (15 days) paid sick time annually for absences due to illness, injury, or doctor and dentist appointments of the employee, dependent children, spouse, or parents of the employee or spouse; cumulative to 135 days (1,080 hours)
• Paid bereavement time
• Paid volunteer time
• Tuition reimbursement up to $2,500 annually (eligibility requirements apply)
• Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA); CVTC contributes $3,400 annually for a family plan or $1,700 annually for a single plan to your HSA
• Wellness incentive of up to $600 for employees enrolled in CVTC’s health insurance
• $2,500 cash-payment in lieu of CVTC health insurance coverage for employees who have credible coverage through another source
• Dental insurance for employee, spouse, and dependents
• Vision insurance for employee, spouse, and dependents
• Life and long-term disability insurance premiums paid by CVTC
• Wisconsin Retirement System (WRS), CVTC matches 6.95%, vested at 5 years of credible service
• 403(b) tax deferred annuity program
• 457(b) deferred compensation plan
• Section 125 flexible spending accounts
• Employee Assistance Program (EAP)
• Professional development
• Certified Gold Level Family Friendly Workplace (FFW)
• Access to expansive collection of college and public library resources for personal and professional use
• Free or low-cost services offered by CVTC program students, such as computer repair, automotive repair, Shear Inspiration Salon and Spa, aesthetician services and 620 West restaurant and culinary pop ups 

Benefits begin on the first date of employment (i.e., there is no waiting period).

CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Tam Burgau, Vice President of Talent & Culture, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711