Under the direction of the Public Safety Manager and the Public Safety Sergeant, this position serves in accomplishing the overall public safety mission of the College. Assist with the College’s public safety efforts at the Eau Claire, Chippewa Falls, Menomonie and River Falls campuses which include loss prevention, customer service, proactive patrols and parking enforcement. Interact with employees, students, local law enforcement agencies, fire/EMS departments, and appropriate agencies on matters related to public safety.
Student Public Safety Officer positions are available at CVTC's Eau Claire and River Falls campuses; all positions will work fully on-site.
- Create atmosphere of strong customer service with students, staff, and community members on our campuses.
- Assist with College-wide security efforts to ensure safety of students, staff, and visitors.
- Travel to and conduct proactive patrols at Eau Claire and regional campuses.
- Maintain high level of professional attitude and action when dealing with College community.
- Adhere to and motivate others to follow safety standards set forth by CVTC.
- Respond in a timely manner to all incident response requests.
- Investigate incidents and prepare materials for evidence and write reports as requested.
- Maintain a professional security presence at all times.
- Provide a strong customer service culture in the Public Safety Office for students, staff, and guests of CVTC.
- Carry out College policy as it relates to campus safety, security, and parking.
- Investigate disturbances, fire hazards, suspicious persons, hazardous conditions, and other conditions on campus.
- Conduct proactive patrol and community policing procedures and respond to emergency and non-emergency incidents as needed.
- Conduct safety inspections of the facilities to detect existing or potential problems and recommend corrective or preventative measures as necessary.
- Respond to calls for service and assist personnel as needed.
- Patrol parking areas, communicate and enforce parking and traffic regulations.
- Investigate violations of law and/or College policy/procedure and forward to proper authorities.
- Provide security services for special events held on College property as requested.
- Write accurate and detailed incident reports. Summarize results of investigations to document campus incidents. Submit written and verbal reports to supervisor for review and determination if further action is required.
- Respond to calls for service and maintenance of pay-per-hour parking lot.
Required Knowledge, Skills and Abilities:
- Knowledge of current public safety regulations and CVTC student code of conduct policy/procedure.
- Demonstrated ability to assess and act prudently and quickly in crisis situations and deal with responses to emergencies.
- Knowledge of radio communication equipment.
- Basic knowledge of effective radio communication and APCO 10 codes.
- Knowledge of verbal and non-verbal tactics to safely de-escalate emotional persons.
- Ability to work flexible hours to meet the needs of the College (including evenings and weekends).
- Ability to be available for call-in basis in the event of emergencies or by request of the Public Safety Manager.
- Physical strength and agility sufficient to perform public safety tasks.
- Ability to work effectively in a team environment as well as the ability to work independently toward department goals.
- Proven ability to resolve conflicts.
- Ability to use judgment, discretion, and decision making skills in dealing with confidential and sensitive issues.
- Ability to be self-sufficient with little direct supervision.
- Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
- Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
- Excellent interpersonal and communication skills and the ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
- Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.
- Basic knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Microsoft Office Outlook, Word, and Excel.