Desktop Services Technician (Part-time)

US-WI-Eau Claire
Posting #
2017-1246
Category
Support Staff
Close Date
12/26/2017
Type
Part-Time
FLSA Status
Non-Exempt
Hourly Pay Rate/Salary
Based on hourly staff, level 3: Starting rate of $16.62
Hours per Week
19.5
Work Schedule
Scheduled hours vary between 7 a.m. - 8 p.m. Monday - Friday. This position is customer-focused and may require the ability to adjust schedule to meet College, department, and customer needs.
Anticipated Start Date
As soon as possible

Overview and Responsibilities

Under the supervision of the Desktop Services Manager, the Desktop Services Technician will setup, configure, and maintain desktops and laptops/tablets and any equipment or software directly associated with these devices and support college systems and technologies.

 

Responsibilities:

  • Install and perform minor repairs to equipment for classroom, public area and employee use; ensure proper installation of equipment, operating systems and software applications.
  • Timely and efficiently diagnosis and repair of computer and user account related issues.
  • Follow design or installation specifications when installing, implementing, or deploying college technologies.
  • Troubleshoot learning management system, determine scope of issues, and make recommendations accordingly.
  • Troubleshoot user accounts, ensuring accessibility across numerous college systems.
  • Utilize service desk processes and procedures to facilitate communication to users and timely resolution of technical issues.
  • Collaborate and coordinate with other departments regarding technical needs or issues at hand, provide/gather information to determine an appropriate solution, make adjustments and resolve issues or facilitate escalation accordingly.
  • Follow proper escalation processes for major configuration, application, and network issues.
  • Provide training and functional advice to users in the proper use of college systems, applications and equipment.
  • Develop and revise internal and external training materials and procedures.
  • Act as a role model in directing activities of work-study students.
  • Work with faculty, staff, and management to ensure necessary resources are available and operating for all classes, business and industry seminars, and external groups.
  • Maintain accurate records of hardware and software inventory utilizing college asset management applications.
  • Assist with the planning, design, and research of new or upgraded hardware and application systems; maintain current knowledge of hardware, application and network technology and recommend modifications as necessary.

Required Knowledge, Skills, and Abilities:

  • Knowledge of basic networking principles and client/server relationships.
  • Ability to collaborate, support, educate, and work effectively as an active member of a team.
  • Ability to operate a computer using applications, utilities, and operating systems used by the college.
  • Ability to provide excellent customer service and demonstrate commitment to customer service standards.
  • Knowledge of computer hardware and software installation and maintenance.
  • Knowledge of and ability to troubleshoot problems with computer systems, including hardware, peripherals, classroom technology, software applications, email, network issues; make repairs and corrections where required.
  • Knowledge in troubleshooting desktop, laptop, tablet, and mobile hardware.
  • Ability to use judgment, discretion, and decision making skills in dealing with confidential and sensitive issues.
  • Intermediate knowledge of Windows and Apple operating systems, Office365 products and Microsoft applications.
  • Knowledge of licensure as applied to college software applications.
  • Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
  • Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
  • Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
  • Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.

Qualifications

  • Associate’s degree in Information Technology or equivalent (e.g., two years of college-level coursework in computer science, information technology, or a related field).
  • Minimum of one year of experience with computer installation, support, troubleshooting, maintenance and repair.

In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.

 

As an equal opportunity/access employer and educator, CVTC is committed to creating and sustaining a diverse and inclusive environment.  All qualified candidates are encouraged to apply.

Benefits Summary

This position is not eligible for benefits.

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