The Financial Aid Systems Analyst is responsible for managing, developing, and ensuring the integrity of the Financial Aid Office’s systems processes. This position is responsible for ongoing system development and maintenance for the Ellucian/Banner financial aid module and other related systems used within Financial Aid and ensures system compliance with all federal and state financial aid requirements through functional planning and provides on-going support to resolve systems issues.
- Lead system upgrades, system improvements, and data load processes related to financial aid.
- Lead troubleshooting, testing, and validation of data and processes related to financial aid.
- Recommend and implement procedural changes, processes, and automation initiatives to improve efficiency and service to students.
- Assist in the development and implementation of computer systems, databases, software, and web-based applications.
- Serve as the department liaison with CVTC’s Information Technology (IT) team.
- Responsible for the annual “new year rollover” process.
- Analyze office and technical processes for efficiency, implementation, and compliance with federal, state, and board regulations.
- Identify data requirements and work with IT to develop queries and system functionality based on regulatory changes and internal needs.
- Collaborate with other departments in the communication and management of data related to financial assistance for the purposes of required federal and state reporting.
- Serve as department’s Banner User Committee (BUC) representative.
- Maintain internal and external Financial Aid websites; ensure effective usability and compliance with federal and state regulations.
- Work directly with the Financial Aid Manager to complete necessary Banner set-up for the academic year.
- Train new staff and other departments on Financial Aid Banner upgrades and changes.
- Implement and document new procedures and work with Financial Aid Manager to ensure consistency with College objectives and business practices.
- Provide back-up support and assistance to the Financial Aid Manager during peak system activity such as end of term processing, Gainful Employment reporting, and financial aid audits.
- Maintain and update the on-line Financial Aid Student Information System.
- Develop, implement, and maintain ad hoc reports.
Required Knowledge, Skills and Abilities:
- Knowledge of current Department of Education (DOE) Financial Aid regulations, Title IV, and State of Wisconsin financial programs as well as financial aid business processes.
- Self-starter and self-directed with strong analytical, reasoning, and organizational skills.
- Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
- Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
- Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
- Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.
- Intermediate to advanced knowledge of and skills with technology including software programs for communication, data collection, and decision-making including, but not limited to, Microsoft Office Outlook, Word, and Excel.